Identification Requirements

We are required by law to check the identity and address details of all account holders. To do this, we need to see one document from each of the two lists shown below. Note that the same document cannot be used for both lists.

If you are opening a Business Account, please note there is additional documentation required. Please refer to the Product Leaflet and Application Form where you will find this listed.

To confirm your name:

  • Current signed Passport
  • Current UK photo-card Driving Licence (full or provisional)
  • Current full UK Driving Licence (old version), but not a duplicate
  • HM Revenue & Customs documentation dated within the last 12 months
  • Department for Works and Pensions documentation dated within the last 12 months

To confirm your address:

  • Current UK photo-card Driving Licence
  • Current full UK Driving Licence (old version), but not a duplicate
  • Local Authority tax bill, valid for the current year
  • HM Revenue & Customs documentation, dated within the last 12 months
  • Department for Works and Pensions documentation, dated within the last 12 months
  • Bank, Building Society, Credit Card or Insurance Statement, dated within the last 3 months, not ones printed off the internet
  • Utility Bill or a certificate from a supplier of utilities, dated within the last 3 months. (Mobile telephone bills and statements printed off the internet will not be accepted)

If you cannot provide one item from each list, please contact our Savings Team for further guidance on 01455 844422.

We will need to see the originals of the documents, except if they are sent to us by post. In this case, we will accept photocopies, as long as they are certified by a Solicitor or Bank Official, and we are provided with sufficient information to be able to contact that person.

We reserve the right to carry out any further checks on your identity, if we think we need to do so in order to comply with our legal obligations. As part of these checks, we may make searches with credit reference agencies.

For further details, see the Terms and Conditions for ESBS Retail Savings Accounts.

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