Useful Information
The Banking Code
The Banking Code and You
We subscibe to the Banking Code. Not all financial institutions do. Doing your banking with someone who subscribes to the Banking Code gives you extra confidence.
The Banking Code sets minimum standards of good service that you can expect from banks, building societies and other providers of banking services. Our key commitments and responsibilities to you under the Banking Code are:
- We promise we will treat you fairly and reasonably when providing you with products and services covered in this Code. We will keep this promise by meeting all of the the key commitments shown below.
- We will make sure that our advertising and promotional literature is clear and not misleading and that you are given clear information about our products and services.
- We will give you clear information about accounts and services, how they work, their terms and conditions and the interest rates which may apply.
- We will help you use your account or service by sending you regular statements (where appropriate) and we will keep you informed about changes to the interest rates, charges or terms and conditions.
- We will deal quickly and sympathetically with things that go wrong and consider all cases of financial difficulty sympathetically and positively.
- We will treat all your personal information as private and confidential, and provide secure and reliable banking and payment systems.
- We will publicise this Code, have copies available and make sure that our staff are trained to put it into practice.
To find out more or to get a free copy of the Banking Code, you can get one from us or you can view and download a copy from the Banking Code Standards Board.