Useful Information
Introduction
Customer Questionnaire
Our customers are very important to us, along with our service levels. We would love to hear from you with any thoughts, feedback, comments and ideas that you have which may improve our service. We would therefore appreciate a small amount of your time to complete our Customer Questionnaire. If you would like to do this please click here to download a questionnaire, complete it and forward it to us at;
Earl Shilton Building Society
22 The Hollow
Earl Shilton
Leicester
LE9 7NB
Alternatively questionnaires are also available from either of our offices.
Changing the way you write cheques
What do I need to do?
When you are paying a cheque into a building society or bank, do not make the cheque out simply to that organisation. Add further details, such as the name of the person to whom the money is being paid, in the payee line (for instance Earl Shilton Building Society, re: J.Smith). You should also draw a line through unused space on the cheque so unauthorised people cannot add extra numbers or names.
Changing Personal Details
How do I register a change of name?
You will need to download and complete a change of name form.
You can either:
Visit one of our branches with the signed form together with the documents requested
OR
Send the form together with the documents requested to:
Earl Shilton Building Society
22 The Hollow
Earl Shilton
Leicester
LE9 7NB
How do I register a change of address?
You will need to download and complete the change of address authorisation.
You can either:
Visit one of our branches with the authorisation and your passbook(s)
OR
Send your signed authorisation and your passbook(s) to:
Earl Shilton Building Society
22 The Hollow
Earl Shilton
Leicester
LE9 7NB
Complaints Procedure
The Society operates an internal complaints procedure and is covered by the Financial Ombudsman Service. Details available on request.