Web Accessibility Statement

We have strived to make this website accessible to as many people as possible, regardless of technology or ability. Many internet users can find websites difficult to use due to the way they have been designed or coded, reducing their interactivity or legibility for a variety of reasons. We recognise that this is a very important issue, and as such have carefully designed everything you see with this in mind.

Resizable text

All site text can be re-sized for people with impaired or poor vision by going into your browser settings and changing font sizes.

Images and scripting support

For low-end or restricted computers, this website has been built to accommodate users that have JavaScript or images disabled. The site will still be operational as it does not rely on unnecessary scripting for common functions or layout, and where there are pages which do rely on these, they will degrade gracefully and still be legible.

Style and content

Using the power of CSS (Cascading Style Sheets) and XHTML, this website separates style from content, meaning that site content is easily updatable, search engine friendly and quicker to load.

Browser support

This website has been tested on all modern, standards-compliant browsers (Google Chrome, Firefox and Safari) and also Internet Explorer. It is also ‘responsive’ for use with tablets and smart phones.


Press TAB on any page to navigate around the site without the use of a mouse. To zoom in on content press CTRL and + or – and the browser you use should allow you to zoom in or zoom out.

This site is mobile responsive, the content has been arranged to site higher up so the user can access the content quicker.

Keyboard users

For users who rely on a keyboard for navigation, all important page links are highlighted by keyboard navigation, and page content is marked up so that headings are placed in a logical order and give ease of access to the most important sections on each page.


Head Office and Branch Accessibility

Our staff are trained in, and sensitive to, people with disabilities and will do all they can to help, whether face-face, over the telephone or in writing.

Our Earl Shilton branch has a power assisted entrance door and one will shortly be fitted at Barwell as part of the extensive refurbishment and modernisation works.

Customers with mobility difficulties

Both of our branches have been designed to allow for wheel-chair access. Our Earl Shilton branch has a counter position which has been lowered, and a similar position will soon be installed at our Barwell branch. In the meantime, staff at Barwell will ensure that wheelchair users are not inconvenienced.

Blind and partially sighted customers

On request, we can provide correspondence, marketing materials and literature in alternative formats such as Braille, large print and audio.

We can also provide different colour paper used for correspondence for those with light sensitivity issues.

Deaf, hearing impaired and speech impaired customers

Our Earl Shilton branch has a counter position with an induction loop that is clearly indicated. Again, one will shortly be added to Barwell.


We are always looking to improve web access for our users. If you have any problems or suggestions for us to further improve our content, please contact us.