The Board of Directors believe that the Society has a sound record of being fair to all its customers and individuals. In line with this, the Society has adopted the regulators’ Treating Customers Fairly and Conduct Risk initiatives and, as it always has, endeavours to treat all customers in an even handed manner.

Complaints Procedure

The Society operates an internal complaints procedure.

Please download our Talk To Us leaflet for further information.


The Society subscribes to the Financial Ombudsman Service. The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their customers.

Full details of the FOS can be found on its website at


For people Not shareholders

As a building society we work for people not shareholders, which helps us to distinguish ourselves from Banks.

Below is a short leaflet from the Building Societies Association which highlights the benefits of a building society, including some interesting facts!

BSA For people leaflet (2021)


How financial services firms can help you if you are a victim of financial abuse

Below is a leaflet ‘It’s Your Money‘ that details how esbs and other financial services firms can help if you are a victim of financial abuse.

It’s Your Money