10th February 2020
We pride ourselves on offering exceptional service levels, and wanted to know what aspect of that customers value the most.
An overwhelming majority of 60% agreed that going the extra mile was the X-Factor they look for.
Honesty and trust, as well as being a good listener were similarly ranked at 14% and 17% respectively.
Having a regular contact was deemed the least important factor with only 9% of the votes.
| What would you consider to be the most important traits in customer service? | Results |
| Going the extra mile to see that you the customer is satisfied with your experience. | 60% |
| A good listener who is able to solve problems quickly. | 17% |
| Honesty and trust. | 14% |
| Having a regular contact with whom you can build up a rapport. | 9% |
Visit our branches in Earl Shilton and Barwell to experience superb customer service first hand!
