How individual are you? Building society encourages members to share their stories

esbs is calling on its members, especially savers, to step forward and share their stories of how it has helped them to achieve their life goals.

The Society recently launched a campaign to promote the values upon which it was originally founded, and to express the individuality of its products, services and members.

As part of this, a number of esbs members have agreed to contribute accounts of their experience with the Society to demonstrate the unique circumstances that are brought before its team.

For example, Paul and Jeanne Shorland took out a mortgage with esbs to convert their four-bedroom Gloucestershire home into a 12-bedroom property by renovating the adjacent barn and stables for the use of their family.

“We were really pleased with the quality of the service that we received from esbs as we’d found that no one else was willing to treat us as individuals,” they said.

“With esbs, there wasn’t a ‘computer says no’ approach and they really showed an understanding of our situation and would go the extra mile to help us.

“It’s absolutely lovely to have so much of our family around us as we’re all very close-knit, but with the extra living space that we now have it doesn’t feel like we’re living on top of one another.”

Meanwhile, Mark and Becky Eastwood, who have links to the armed forces and had spent much of their time livings overseas, approached the Society for a mortgage to purchase their first home together.

“Many of the big-name lenders that we’d considered simply didn’t want to know and wouldn’t give us the leeway we needed,” they explained.

“We then heard about esbs through our mortgage adviser and we were delighted to hear that they were willing to consider our application, for which we were extremely grateful.

“Now that we’ve moved into the house, the sense that we’ve achieved our goal really has settled in, and we recognise how all of this probably wouldn’t have been possible without esbs, as they seemed to be the only ones who would help us.”

In addition to members with mortgages, esbs is encouraging individuals who maintain savings accounts with the Society to share their own unique experiences of how it has helped them to make their dreams become a reality.

Paul Tilley, Chief Executive of esbs, said: “Whether you want to get a foot on the property ladder, or hope to save for that adventure of a lifetime, we at esbs are here to help.

“Whatever it might be that we can do to assist our members, we are committed to treating each and every person as an individual, which is why we want to encourage more people to step forward to share their unique experiences with us.

“If you think that you could be the next face of esbs, we would love to hear from you!”

Selected members will be interviewed for a press release, have a photo-shoot at their home, and their details will be showcased on our website, on in-branch material and on social media.

To be in with a chance of sharing your story, please write an account of up to 500 words explaining how the Society assisted with your individual circumstances and send it via email to enquire@esbs.co.uk or by post to 22 The Hollow, Earl Shilton, Leicester, LE9 7NB.

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